Terms & Conditions
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1. Introduction
Welcome to Zestivax (Pty) Ltd T/A Eagle Consultancy.
These terms and conditions govern your use of this website and any purchases made through it.
By accessing or using this website, you agree to be bound by these terms and conditions.
We reserve the right to update or modify these terms and conditions at any time.
2. Consumer Protection
We comply with applicable consumer protection laws in South Africa, including the Consumer Protection Act (CPA).
You may cancel your order within the timeframes permitted under the Consumer Protection Act (CPA).
We aim to provide clear information about products, services, and pricing.
We aim to provide a safe and reliable online shopping experience.
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3. Products and Services
We offer the products listed in our online shop for purchase.
All product descriptions and images are for illustrative purposes only and may vary from the actual product.
We reserve the right to refuse or cancel any order where necessary.
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4. Payment
We accept payment via direct bank payment or credit card.
Payment is required at the time of placing your order.
Orders will only be processed once payment has been received and verified.
We are not responsible for any bank fees or charges incurred during the payment process.
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5. Delivery
Orders will be delivered to the address provided during checkout.
Delivery times are estimates and may vary depending on location and external factors.
We are not responsible for delays caused by third-party delivery services.
Tracking information will be provided where available.
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6. Returns and Refunds
We offer a 7-day return policy for eligible products.
To initiate a return or exchange, please contact us within 7 days of receiving your order.
We will issue a full refund for eligible returns, excluding shipping costs, unless otherwise stated.
Returns or exchanges are not accepted on opened or used products unless the product is defective or damaged.
We reserve the right to refuse any return, exchange or refund if the product is not in its original condition or if the request is not initiated within the specified timeframe.
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7. Intellectual Property
All content on this website, including text, images, and logos, is the property of Zestivax (Pty) Ltd T/A Eagle Consultancy and is protected by applicable intellectual property laws.
You may not copy, reproduce, or distribute content from this website without prior written permission.
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8. Limitation of Liability
We are not liable for damages, losses, or expenses arising from the use of this website or products purchased, except where required by law.
Our liability is limited to the extent permitted by applicable law.
We are not responsible for indirect, incidental, or consequential damages where permitted by law.
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9. Dispute Resolution
If you have a dispute, please contact us.
We aim to resolve disputes in a fair and reasonable manner.
If a resolution cannot be reached, the matter may be referred to the relevant consumer authority.
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10. Governing Law
These terms and conditions are governed by the laws of South Africa.
Disputes arising from these terms are subject to the jurisdiction of South African courts.